Terms and Conditions
Pavla Williams is a trading name of PW Transformation Limited, registered company number 13819000. PW Transformation Limited is not VAT registered.
The following Terms and Conditions will apply to:
Your use of our website
Our supply of products and services
Our dealings with you in general.
By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any services or purchase products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.
Refund/Cancellation policy
If you wish to reschedule or cancel your appointment, you can contact Pavla via email: info@pavlawilliams.com
Call or text me on tel: +447984299368
PM me on Facebook: https://www.facebook.com/Pavlatransformationalcoach
Private sessions in person and online
Any cancellation made within less than 24 hours before the scheduled appointment will result in a cancellation fee of 50 percent of the session fee.
If you do not show or are more than 30 minutes late for your session, the same cancellation fee of 50 percent of session fee will apply. I will do my best to reschedule your session for another time that is convenient for you.
In a true, unavoidable emergency, your cancellation might be applied to a future session, at Pavla’s discretion.
Products
All fees for Audio and MP3 products purchased are non-refundable. If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed times.
All fees for any future programmes, packages, bundles and retreats are non-refundable. In case of unfortunate events, illness or other reasons prohibiting clients from taking part or attending, they must contact Pavla.
If you purchase a programme, package or bundle and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for a period agreed with Pavla. Should you decide to cancel the process without completing your coaching sessions, you will lose those sessions and will still be liable for any outstanding balance payments.
Fees
Current fees for services and programmes are usually displayed for each individual product or service. We are not VAT registered
We reserve the right to change the fees/packages offered but will always honour the agreed amount for the agreed time period of any services that were set at the beginning of our work together. However, should you wish to continue to work with us after the completion of your initial package, there will be no guarantee that the rates will be the same.
Coaching Confidentiality
You recognise that in our work together, you may divulge goals, future plans, business affairs, job information and other personal and private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.
Privacy Policy
We are mindful of the importance of upholding the security of information under our control. All data collected through the pavlawilliams.com website (the “Site”) is stored on secure servers, and we have stringent security and confidentiality procedures covering the storage and disclosure of such information, in accordance with the Data Protection Act 1988 (the “Act”). The Privacy Policy sets out the basis on which personal information collected during your use of the Site will be processed by us. Please read the Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
We endeavour to take all reasonable steps to protect the privacy of your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing the information over the Internet, and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. Your use of the Site signifies that you have given us your consent to transfer, store and process your personal data and your agreement to the terms of the Privacy Policy.
Cookies
A cookie is a small text file that is sent to your computer via your web browser when you visit some websites. We use cookies to keep track of your information during the time you view our Site. Cookies also allow us to understand who has seen which pages, helping us improve the Site and provide you with a better service.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the placement of cookies. Refusing cookies may mean that you will be unable to access certain parts of our Site.
Contact Us
If you have any comments or queries in connection with our Terms and Conditions and/or Privacy Policy, please email us at: info@pavlawilliams.com.